Cancelling Utilities and Services

Before contacting any utility providers or services, gather essential documents such as:

• Death Certificate
• Account numbers and recent bills.
• Proof of your identity and your relationship to the deceased in necessary (e.g. a marriage certificate or power of attorney if applicable)

• Electricity and Gas - Contact the energy providers to close or transfer the account. Provide the final meter reading and any outstanding payments.
• Water – Notify the water supply company to update or close the account.
• Internet and Phone – Contact the respective companies to cancel services or transfer them to another name.
• Banks and Building Societies – Notify all financial institutions where the deceased held accounts to freeze or transfer funds. This includes credit card companies.
• Insurance providers – Contact life, health, care and home insurance companies to update or cancel policies.
• Subscription services – Cancel any subscriptions such as magazines, streaming services, or online memberships.
• Department for Work and Pensions – If the deceased was receiving benefits, notify the DWP to stop payments and inquire about any entitlements for survivors.
• Pension Providers – Inform the deceased’s pension provider to halt payments and understand survivor benefits

• Contact Customer Service – Reach out to each service provider through their customer service number or website.
• Provide Documentation – Be prepared to submit a copy of the death certificate and any required documentation.
• Confirm Cancellation or Transfer – Ensure you receive confirmation of the cancellation or transfer in writing or via email